Chicago sues DoorDash and Grubhub for ‘unfair and misleading’ practices


The town of Chicago has sued meals supply providers DoorDash and Grubhub for allegedly utilizing misleading and unfair techniques that damage eating places throughout the coronavirus pandemic. The 2 lawsuits accuse the providers of a panoply of misconduct, together with falsely promoting supply providers for eating places with out their consent, charging deceptive charges to clients, and hiding the prices that they added to a meal.

“It’s deeply regarding and unlucky that these firms broke the regulation throughout these extremely troublesome occasions, utilizing unfair and misleading techniques to benefit from eating places and shoppers who have been struggling to remain afloat,” said Chicago Mayor Lori Lightfoot, who filed the complaints alongside Appearing Enterprise Affairs and Client Safety (BACP) Commissioner Kenneth Meyer, and company counsel Celia Meza.

The fits apparently stem from a collaboration between the BACP and the Metropolis of Chicago Legislation Division, they usually assert claims based mostly on the Chicago Municipal Code. However they echo incidents cited in different lawsuits and public controversies. Grubhub’s lawsuit, as an example, claims the corporate’s harshly criticized “Supper for Support” discount “was so misleading that it was compelled to subject corrective statements nationally.” Amongst many different points, it additionally singles out Grubhub’s practice of publicizing cellphone numbers that direct callers to eating places however quietly add their very own charges, in addition to making “imposter” versions of restaurant web sites.

Grubhub denied the accusations. “We’re deeply disenchanted by Mayor Lightfoot’s choice to file this baseless lawsuit. Each single allegation is categorically fallacious and we are going to aggressively defend our enterprise practices. We sit up for responding in courtroom and are assured we are going to prevail,” a spokesperson instructed The Verge. Grubhub says it discontinued cellphone orders on August 23rd, though customers can nonetheless place a Grubhub order by way of a consultant over the cellphone, and it now not makes the web sites in query.

That is the second current authorities lawsuit in opposition to Grubhub. In July, Massachusetts Attorney General Maura Healey sued it for allegedly exceeding an area 15 p.c cap on charges to eating places — a cost that can be current within the Chicago grievance.

DoorDash is equally accused of getting round Chicago’s 15 percent cap with a $1.50 “Chicago Payment” that “misleadingly conveyed to shoppers that town was imposing this payment and receiving the cash.”

DoorDash’s lawsuit additionally features a shot in opposition to the corporate’s tipping coverage — which solicited “tips” to pay drivers’ current wages quite than truly passing them on as a bonus. (DoorDash introduced that it could change the coverage in 2019.) “DoorDash misled shoppers in Chicago to imagine that they have been utilizing the ‘tip’ characteristic on the DoorDash Platform to complement the revenue of the driving force who delivered their meals, over and above the bottom pay DoorDash supplied. As an alternative, DoorDash largely used the buyer’s ‘tip’ to subsidize its personal agreed cost to the driving force,” the go well with says.

DoorDash additionally denied the go well with’s deserves. “This lawsuit is baseless. It’s a waste of taxpayer sources, and Chicagoans ought to be outraged. DoorDash has stood with the Metropolis of Chicago all through the pandemic, waiving charges for eating places, offering $500,000 in direct grants, creating robust incomes alternatives, and delivering meals and different requirements to communities in want,” stated a spokesperson in a press release to The Verge. Final 12 months it settled a Washington, DC lawsuit over its tipping coverage for $2.5 million; the settlement didn’t embrace an admission of wrongdoing.



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