For over a decade, Gregory Rada ran a profitable solo VA advantages observe. However as his caseload grew, so did his challenges—notably round managing potential consumer inquiries and making the leap from a solo practitioner to a agency with staff.
Greg knew he wanted assist however wasn’t certain how one can transition from a solo observe to a agency with staff. He joined Lawyerist Lab, in search of steerage on hiring, techniques, and optimizing his operations.
After becoming a member of Lab, Greg labored carefully together with his Lawyerist Lab coach to implement strategic adjustments, together with hiring a devoted consumption coordinator. The outcome? He saved over 20 hours each week, improved consumer onboarding, and constructed a agency with a stronger basis for future progress.
The Problem
Greg’s agency, After Service LLC, is a totally distant, nationwide regulation agency specializing in VA advantages regulation. After beginning his personal agency in 2014, Greg was used to doing every thing himself.
However because the agency grew, he discovered himself drowning in administrative work—notably dealing with 30-50 potential consumer calls per week. This consumed over 20 hours of his time and prevented him from specializing in higher-value authorized work.
The Resolution
By means of bi-weekly teaching calls together with his devoted Lab coach Supriya Venkatesan, Greg gained readability on his greatest bottlenecks and actionable steps to unravel them. Collectively, they:
- Recognized consumption as the most important time drain and employed a veteran partner as a consumer coordinator by means of a contracting company.
- Created a structured consumption course of with commonplace working procedures (SOPs) for screening potential purchasers.
- Carried out Clio Develop automations to streamline the onboarding course of.
- Mixed steps just like the charge settlement and energy of legal professional signature course of to scale back friction for purchasers.
- Developed a strategic hiring method, together with navigating a counteroffer state of affairs for a key workforce member.
The Outcomes
- 20+ hours saved per week, permitting Greg to concentrate on case technique and agency progress.
- A smoother, extra environment friendly consumption course of, bettering consumer expertise and lowering administrative problem.
- A shift in mindset, serving to Greg systematically handle ache factors and implement options.
- Elevated confidence in hiring and managing a workforce, positioning the agency for long-term success.
“The bi-weekly teaching calls with Supriya have been probably the most impactful a part of Lawyerist Lab for me. She helped me determine the most important time sucks in my agency and put actual options in place. Now, I’ve a workforce, a structured consumption course of, and 20 additional hours per week to concentrate on what issues.” – Gregory Rada, After Service LLC
Operating a regulation agency doesn’t should imply doing every thing your self. If you happen to’re prepared to avoid wasting time, construct environment friendly techniques, and develop your agency with confidence, join Lawyerist Lab today and begin constructing the observe you’ve at all times envisioned.
Final up to date February twenty sixth, 2025
