Just lately, the authorized expertise firm Case Status held its inaugural Client Experience Summit in Charleston, S.C., a convention dedicated to exploring how AI, knowledge and moral practices can allow regulation corporations to ship a greater expertise for his or her purchasers.In a gap keynote on the convention, Andy Seavers, the cofounder and CEO of Case Standing, unveiled a number of new merchandise, together with, most notably, Shopper Intelligence, an AI-driven platform that the corporate says represents a major shift for regulation corporations from reactive shopper administration to predictive shopper engagement.
Shortly after Seavers delivered that keynote, LawNext host Bob Ambrogi, who attended the convention, sat down with him for this interview to be taught extra concerning the firm and its newest bulletins. When Case Standing first launched, it was typically described because the Dominos pizza tracker for regulation, insofar because it enabled purchasers to simply maintain monitor of the standing of their case. As you’ll hear from Seavers in immediately’s interview, it has expanded considerably since then, right into a full shopper expertise and shopper intelligence platform.
Additionally in immediately’s interview, Seavers discusses his just-published a e-book, Future Agency, Fossil Agency, wherein he lays out a blueprint for the way regulation corporations can evolve. He discusses his imaginative and prescient of a “future agency,” and why he believes that management posture, operational techniques, and shopper expertise are actually the defining components of agency success.
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