[INTERVIEW] AIR MILES’ The Second Store

Jason Beales is again for this third interview with us! At the moment, he’s going to share the brand new “AIR MILES’ The Moment Shop” initiative. Regardless that Air Miles takes its justifiable share of warmth, I do really feel that they’re a minimum of making an attempt to take their program up one other stage. Thanks Jason for taking day out of busy schedule many times to reply our questions. We actually recognize your time! 

Hyperlinks to first two interviews:

1) Please inform us about your self and your position with AIR MILES?

My identify is Jason Beales and I’m the Chief Technique and Business Officer at AIR MILES. I’ve spent a lot of my profession in North American capital markets, working with company shoppers to uncover aspects of their enterprise that are unrealized or underappreciated; advising on growth-driven company improvement, and helping in worth maximization pursuits. I’ve expertise as an entrepreneur and have held positions in each advertising and expertise all through my profession. Thus, regardless of the dimensions of a companion’s enterprise or the scope of their involvement within the AIR MILES coalition, I’m well-positioned to help our Consumer Providers and Enterprise Growth groups as they concentrate on integrating new manufacturers into this system whereas working collaboratively with our present companions to ship outcomes.

2) What’s AIR MILES’ The Second Store all about?

We not too long ago launched AIR MILES’ new model platform ‘Acquire Extra Moments’ to assist Canadians reconnect as we reshape the way forward for loyalty in Canada. Amidst the chaos of our day by day distracted lives, we imagine Canadians have misplaced a way of true reference to people who give their lives that means. Given typical loyalty applications now appear to be predominantly transactional targeted lately, we imagine that actual loyalty goes effectively past merely accumulating Miles or money again – offering true experiential worth in folks’s lives is our refurbished objective, and that’s what we’re trying to do throughout the nation.

To have fun our new model evolution, AIR MILES has launched The Second Store – a singular retail expertise the place each merchandise represents a significant second that may be redeemed by way of this system. The Second Store options a wide range of ‘moments’ (each huge and small), permitting AIR MILES collectors to decide on experiences that empower them to attach with those that matter most – be it a Sunday Spa Day Second, the Doggie Birthday Celebration second or the Rollercoaster Drop second.

After choosing the second that resonates with them, collectors take their merchandise to the checkout counter the place it’s scanned and a free prize – spanning from present playing cards to pizza ovens – is revealed. Prizes relate to the collector’s chosen second, displaying how AIR MILES is right here that can assist you create extra moments, extra typically.

Collectors can take part within the nationwide tour by visiting The Second Store in particular person in the case of their nearest metropolis. The Second Store debuted in Toronto on July 5 and is operating as a nationwide cell tour, visiting main cities throughout Canada together with Vancouver, Edmonton, Calgary, Montreal, Ottawa, Halifax and Charlottetown all through the summer season. Canadians can preserve updated on their nearest Second Store right here.

3) What prompted AIR MILES to work on this initiative?

As talked about beforehand, we all know Canadians are busy and distracted; many have misplaced a way of true connection. AIR MILES is on a mission to assist Canadians break away from their gadgets and disconnect; successfully reshaping the way forward for loyalty in Canada into tangible and memorable occasions.

In a current third-party survey commissioned by AIR MILES, knowledge exhibits that Canadians are feeling more and more disconnected from their family members and overconsumed by display time. 67 per cent of Canadians crave extra particular moments with those who matter to them, but 37 per cent hardly ever or by no means plan an exercise or occasion to create these moments. An astonishing half of respondents take their telephone to the toilet with them and 39 per cent say it’s the very last thing they see earlier than falling asleep. Moreover, 84 per cent of Canadians agree that world occasions over the previous few years have made them notice that point is treasured and small moments matter.

AIR MILES acknowledges this and is evolving this system to assist collectors expertise extra of those moments, extra typically. Actual loyalty is greater than a transaction, and AIR MILES is all about serving to folks gather extra significant moments, above and past bodily objects.

4) What else is AIR MILES engaged on?

Beginning in September, a nationwide enlargement of our partnership with Pharmasave provides collectors a brand new technique to earn and redeem Reward Miles in-store at collaborating areas throughout the nation, excluding Quebec. Pharmacies are a cornerstone of communities throughout Canada and a serious class of on a regular basis spend, together with gasoline and grocery. This expanded partnership affords Canadians extra worth again from their hard-earned cash whereas providing our valued companion a possibility to deepen its relationship with clients in every of its communities.

As Canadians proceed to prioritize worth optimization, AIR MILES has made key program modifications to strengthen its presence in key on a regular basis buy classes – grocery, gasoline, and pharmacy – to permit Canadians to get to their subsequent reward and second sooner, which the brand new platform underscores. Enabling stacking of promotions is an inspired quick monitor to worth accrual. We’re assured with this system investments we’ve made (and are poised to make), AIR MILES is evolving the platform to concentrate on giving Canadians extra alternatives to gather – each day.

5) Any closing ideas?

We’re excited for this new chapter at AIR MILES and the actual fact you’ll begin seeing much more of us than ever earlier than (not merely a attain out to collectors…however to all Canadians). Whether or not it’s our new expanded partnership with Pharmasave, continued enchancment for journey, merch, and evoucher optionality, extra sturdy Card Linked Provide alternate options, or including new companions to our Receipt scan performance, we’re emphasizing worth and displaying up for Canadians after they want it most. Keep tuned for much more to return – it’s going to be a busy 12 months!